Terms and Conditions for ROESSOLYTICS

Version date: May 15, 2026

1. Provider

The provider of the ROESSOLYTICS service is:

ROESSOLUTIONS®
Benjamin Rößl
Ziegeleistr. 40c
84051 Essenbach
Germany

VAT ID: DE366480248
Email: info@roessolutions.de

2. Scope

These Terms and Conditions apply to the use of the ROESSOLYTICS software-as-a-service solution by customers within the European Union.

The offer is directed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law, and special funds under public law. Consumers within the meaning of Section 13 BGB are excluded from use.

By concluding the contract, the customer confirms that it uses ROESSOLYTICS exclusively for commercial, self-employed professional, or institutional purposes.

Any deviating, conflicting, or supplementary terms and conditions of the customer shall not become part of the contract unless the provider expressly agrees to their validity in text form.

3. Contract language and language versions

The English language version of these Terms and Conditions applies to roessolytics.com.

A separate German language version is provided for roessolytics.de. The authoritative version is the language version that was effectively incorporated at the time the contract was concluded.

4. Subject matter of the contract

ROESSOLYTICS is a web-based software-as-a-service platform for privacy-friendly analysis of website usage.

The service enables the customer to view and analyze statistical information about visitors, page views, sessions, events, and other usage data of its websites through a web-based dashboard.

The scope of services includes in particular:

• providing a tracking code,
• technically collecting website visits and events,
• processing and preparing the collected usage data,
• displaying the data in overviews, charts, reports, and analysis functions,
• managing websites, users, and settings within the scope of the booked plan.

The specific availability of individual features depends on the plan booked and the service description presented at the time the contract is concluded.

5. Booked services and plans

The specific scope of services is determined by the plan selected by the customer, the booked usage quotas, and the service description shown during the ordering process.

The plans may in particular contain different limits and features, for example:

• number of manageable websites,
• number of permitted users,
• monthly page view quota,
• available analysis features,
• advanced features such as goals, comparisons, breakdowns, funnels, paths, retention, segments, UTM evaluations, tracking links, or tracking pixels.

The provider is entitled to further develop, improve, rename, or technically adapt features, provided that the contractually agreed core benefit of the service is not materially impaired.

The customer is entitled to specific individual presentation formats, technical implementations, or ancillary features only if these were expressly promised as a binding part of the booked plan.

6. Registration and customer account

A customer account is required to use ROESSOLYTICS.

The customer is obliged to provide complete and accurate information during registration and to keep it up to date during the contract term.

The customer is obliged to keep access credentials confidential and to protect them against unauthorized access by third parties.

Actions performed through the customer account are deemed to be actions of the customer insofar as the customer is responsible for the misuse.

7. Trial period

The provider may offer a free trial period.

Use of the trial period requires a valid credit card.

During the trial period, ROESSOLYTICS may be used productively. Tracking is possible from the beginning of the trial period.

The trial period lasts 30 days unless otherwise stated during the ordering process.

If the contract is not terminated before the end of the trial period, the trial period automatically converts into a paid subscription for the selected plan.

The customer may cancel the trial period at any time with effect from the end of the trial period.

8. Conclusion of contract

The presentation of ROESSOLYTICS on the website does not constitute a legally binding offer, but merely an invitation to place an order.

By completing the ordering process, the customer submits a binding offer to conclude a contract for the selected plan.

The contract is concluded when the provider accepts the order, in particular by providing the customer account, enabling access, sending a confirmation, or successfully activating the subscription.

The provider is entitled to reject orders, in particular if there are indications of abusive use, incorrect information, lack of business status, or technical or legal risks.

9. Prices, payment, and invoicing

All prices are net prices plus the applicable statutory value-added tax.

Payment is currently made exclusively by credit card via the payment service provider Stripe.

Invoices are issued automatically via Papierkram.

The customer is obliged to maintain a valid payment method throughout the contract term.

Fees are charged monthly or annually in advance depending on the selected billing model.

10. Term, renewal, and termination

Subscriptions run monthly or annually depending on the selected billing model.

Monthly subscriptions may be cancelled at any time with effect from the end of the current billing period.

Annual subscriptions may also be cancelled at any time. However, cancellation only becomes effective at the end of the already paid annual billing period.

Unless the customer cancels in due time, the subscription automatically renews for the selected billing period.

Cancellation takes place via the dashboard if this function is available. Alternatively, cancellation may be submitted in text form to support@roessolytics.de.

The right to extraordinary termination for good cause remains unaffected.

11. Late payment and suspension

If a payment fails or the customer is otherwise in default of payment, the provider may send a reminder to the customer.

If the customer does not settle the outstanding amount within 7 calendar days after the reminder, the provider is entitled to suspend access to ROESSOLYTICS in whole or in part.

The suspension may in particular affect the dashboard, data collection, tracking, or individual features.

The customer’s payment obligation remains in force even during a justified suspension.

The provider is entitled to terminate the contract extraordinarily if the customer continues not to pay despite reminder.

12. Usage quotas and pageview limits

The booked plan contains certain usage quotas, in particular a monthly page view quota.

The provider may warn the customer before the booked quota is reached.

Once the booked pageview limit has been reached, the provider is entitled to block tracking until the beginning of the next billing period or until the customer upgrades.

During such a block, further tracking data may not be collected or may not be collected in full.

The customer may upgrade to a higher quota or higher plan if such an offer is available.

No automatic upgrade takes place unless this has been expressly agreed.

13. Website and user limits

The number of manageable websites and users depends on the booked plan.

The provider is entitled to technically prevent the creation of additional websites or users if the plan limits have been reached.

There is no entitlement to use beyond the limits included in the plan.

14. Customer obligations

The customer is responsible for properly integrating the tracking code into its websites.

The customer is also responsible for ensuring that the use of ROESSOLYTICS on its websites is legally permissible.

This applies in particular to:

• privacy policies,
• information obligations toward website visitors,
• any consent that may be required,
• compliance with data protection laws,
• compliance with competition law, telemedia law, and other applicable regulations.

The customer may not misuse ROESSOLYTICS.

In particular, the following are prohibited:

• tracking without the required legal basis,
• use for unlawful content or unlawful purposes,
• use in connection with malware, phishing, spam, or attacks on IT systems,
• circumvention of technical limits or security mechanisms,
• unauthorized access to third-party data, systems, or accounts,
• use for monitoring individuals in an impermissible manner,
• manipulation of tracking data,
• sharing access with unauthorized third parties.

15. Data protection and data processing agreement

The provider processes personal data in accordance with the applicable privacy policy.

Where the provider processes personal data on behalf of the customer, a separate data processing agreement is additionally required.

The customer remains responsible for the lawfulness of the collection and processing of personal data on its websites.

In this case, the provider acts as a processor within the meaning of the GDPR insofar as personal data are processed on behalf of the customer.

ROESSOLYTICS may only be used for the processing of personal data on behalf of the customer once an effective data processing agreement has been concluded.

16. Availability, maintenance, and technical changes

The provider endeavours to make ROESSOLYTICS available with as little interruption as possible.

No specific minimum availability or binding service level agreement is promised in the self-service offer.

The provider is entitled to perform maintenance work, updates, security measures, and technical changes.

This may temporarily restrict availability.

Planned maintenance work will be announced in advance where possible, insofar as this is reasonable and technically practicable.

In the case of urgent security measures or acute technical issues, prior notice may be omitted.

17. Support

Support is provided exclusively by email or via a provided support form.

The support address is: support@roessolytics.de

No specific response time or resolution time is guaranteed unless expressly agreed in a separate contract.

The provider is entitled to reject or postpone support requests if they do not concern ROESSOLYTICS, are abusive, or fall outside the contractually owed scope of services.

18. Data after contract end

After termination of the contract, the provider remains entitled to retain the customer’s stored analytics data for a period of up to 90 days.

After this period, the provider may permanently delete the data.

The customer may request a data handover within this period.

Data will be handed over in a reasonable and technically available format. If no automated export function is available in the dashboard, provision will take place according to individual technical feasibility and coordination.

There is no entitlement to provision in a specific format unless this has been expressly agreed.

19. Suspension and extraordinary termination in case of breaches

The provider is entitled to suspend the customer’s access in whole or in part if there are concrete indications that the customer is violating these Terms and Conditions, statutory provisions, or third-party rights.

This applies in particular in cases of:

• unlawful use,
• data protection violations,
• security risks,
• attacks on systems,
• circumvention of usage limits,
• late payment,
• false information during registration or ordering.

The provider will inform the customer of the suspension unless this would impair security interests, statutory obligations, or legitimate interests of third parties.

The right to extraordinary termination remains unaffected.

20. Liability

The provider is liable without limitation for intent and gross negligence.

The provider is also liable without limitation for injury to life, body, or health and under mandatory statutory liability provisions.

In cases of slight negligence, the provider is liable only for breach of essential contractual obligations. Essential contractual obligations are those obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely.

In this case, liability is limited to the typical foreseeable damage under the contract.

The provider is not liable for the customer’s economic decisions made on the basis of the data displayed in ROESSOLYTICS.

In particular, the provider does not owe any specific number of website visitors, conversions, revenue, leads, or other economic success.

The provider is not liable for errors, outages, or data loss caused by incorrect integration of the tracking code, unlawful use, insufficient configuration by the customer, or third-party systems.

21. Changes to services, prices, and Terms and Conditions

The provider is entitled to adjust services, plans, and prices with effect for the future.

Price changes for existing subscriptions will be announced to the customer at least 4 weeks before they take effect.

Price changes apply no earlier than from the next renewal of the respective subscription.

The customer may terminate the subscription before the price change takes effect with effect from the end of the current billing period.

Changes to these Terms and Conditions will be communicated to the customer in text form.

If the customer does not object to a change within the communicated period and continues to use ROESSOLYTICS, the amended terms may become part of the contract, provided that the provider expressly informed the customer of this consequence when communicating the change.

22. Rights to software and content

The provider remains the owner of all rights to ROESSOLYTICS, the software, the design, the trademarks, the texts, the database structures, the technical concepts, and other components of the platform.

The customer receives, for the duration of the contract, a simple, non-transferable, non-sublicensable right to use ROESSOLYTICS within the scope of the booked plan.

The customer is not entitled to copy, modify, reverse engineer, resell, rent out, or make ROESSOLYTICS accessible to third parties outside the contractually intended group of users.

23. Reference naming

The customer will only be publicly named as a reference with the customer’s prior consent.

24. Applicable law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Mandatory statutory provisions, in particular mandatory data protection law provisions, remain unaffected.

25. Place of jurisdiction

To the extent legally permissible, the place of jurisdiction for all disputes arising out of or in connection with this contract is the provider’s registered office.

26. Final provisions

If individual provisions of these Terms and Conditions are or become invalid or unenforceable, the validity of the remaining provisions remains unaffected.

The statutory provisions shall apply in place of the invalid or unenforceable provision.

Changes and amendments to the contract require text form unless a stricter form is prescribed by law.